Acceptable Use Policy
Acceptable Use Policy
Effective Date: 16 October 2025
This Acceptable Use Policy applies to your use of our website, products, and related services (collectively referred to as “our services”) provided by Kompsos Limited.
It is designed to protect us, our customers, and the general Internet community from unethical, irresponsible, and illegal activity.
Kompsos Limited customers found engaging in activities prohibited by this policy may have their accounts suspended or terminated.
In serious cases, we may be legally obliged to report such customers to the relevant authorities.
Responsible Use
You agree to use our website responsibly and only for its intended purpose—purchasing jewellery and engaging with Kompsos Limited in good faith.
We provide our facilities with the assumption that your use will be “business as usual”, as per our offer schedule.
If your use is considered excessive, additional fees may be charged or capacity restricted.
We are opposed to all forms of abuse, discrimination, rights infringement, or actions that harm or disadvantage any group, individual, or resource.
We expect all customers to engage with our products in the same spirit.
Customer Accountability
Customers are responsible for their own actions as well as those of anyone using our products with their permission.
This responsibility also applies to anyone using our products without authorisation as a result of the customer’s failure to put in place reasonable security measures.
By accepting products or services from us, you agree to ensure compliance with this policy by anyone acting under your account or direction.
Complaints regarding the actions of customers or their end-users will be forwarded to the contact associated with the account in question.
If this policy is violated, Kompsos Limited reserves the right to terminate any associated services or accounts and to take any remedial or preventive action deemed appropriate, without notice.
To the extent permitted by law, no credit or compensation will be available for interruptions resulting from policy violations.
Prohibited Activity
Prohibited Behaviour for E-commerce Users
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Submitting false information or impersonating others when placing an order.
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Attempting to commit payment fraud, chargeback fraud, or refund abuse.
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Posting false, misleading, or defamatory reviews.
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Reselling Kompsós products without authorisation.
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Uploading or using Kompsós’ product images, videos, or logos without consent.
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Attempting to disrupt or misuse our website or payment systems.
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Engaging in hate speech, harassment, or discriminatory remarks in any communication with Kompsos Limited or its customers.
Copyright Infringement and Access to Unauthorised Material
Our products and services must not be used to transmit, distribute, or store any material in violation of any applicable law.
This includes, but is not limited to:
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Material protected by copyright, trademark, trade secret, or other intellectual property rights used without authorisation.
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Material that is obscene, defamatory, threatening, or violates export control laws.
Customers are solely responsible for the material they upload, publish, or distribute through our services and for obtaining legal permission to use any included works.
SPAM and Unauthorised Messaging Activity
Our services must not be used for sending unsolicited bulk or commercial messages (“spam”).
This includes, but is not limited to:
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Sending spam or soliciting customers from spam sent via other providers.
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Using unconfirmed email or telephone lists.
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Purchasing or using third-party lists intended for spam purposes.
All messaging lists operated through our services must be confirmed opt-in, and verification of permission must be retained for the list’s lifetime.
Unethical, Exploitative, or Malicious Activity
Our services must not be used to advertise, transmit, or otherwise make available any software or service designed to violate this policy or that of other providers.
You may not attempt to gain unauthorised access to any account, system, or data (“hacking”, “cracking”, etc.).
You may not intentionally introduce malware, viruses, or other malicious code into our systems.
Harassment or intimidation of any group or individual—including denial-of-service attacks, hate speech, or discriminatory actions—is strictly prohibited.
Other examples of unethical or malicious activity include:
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Obtaining or attempting to obtain services to avoid payment.
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Interfering with other users’ access to our network or services.
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Publishing or linking to violent or illegal content.
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Violating consumer protection laws or privacy rights.
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Engaging in or supporting illegal gambling, terrorism, arms trafficking, narcotics trafficking, or any activity linked to weapons of mass destruction.
Fraud and Misuse
We take fraudulent transactions seriously.
Any attempt to misuse payment methods, file false claims, or exploit our refund or return policies will result in immediate account termination and may be reported to the relevant authorities.
User-Generated Content
Any content you post on our website or social media channels must be truthful, lawful, and not infringe on the rights of others.
Kompsos Limited reserves the right to remove or report inappropriate content.
Unauthorised Use of Kompsos Limited Property
You may not impersonate Kompsos Limited, falsely represent a relationship with Kompsos Limited, or claim ownership of our intellectual property for the purpose of fraud or deception.
Cooperation with Authorities
We may cooperate with law enforcement or regulatory authorities where required to investigate misuse, fraud, or illegal activity.
Such cooperation may include disclosing information relevant to an investigation, in accordance with applicable law.
About This Policy
This policy outlines a non-exclusive list of activities and behaviours deemed unacceptable.
We reserve the right to modify this policy at any time by publishing a revised version on our website.
The updated version will take effect immediately upon publication.
Contact Information
Kompsos Limited
21–23 Chilworth Street, Ground Floor
London W2 3HA
United Kingdom
Email: support@kompsos.co
Phone: +44 7877 413 068
© 2025 Kompsos Limited. All rights reserved.