Privacy Policy

Effective Date: 16 October 2025

Kompsos Limited (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit https://kompsos.co or purchase our products.

1. Information We Collect

We collect personal information that you provide when interacting with our website or services, including contact details (name, email, address, phone number), account information (login credentials, preferences), payment details (processed securely by our payment providers), purchase and order history, technical data (IP address, browser, device type, pages visited, cookies), and communication history (emails, chat, or customer service messages). We do not store your full payment card details. Transactions are processed securely via Stripe, PayPal, Apple Pay, or Shopify Payments.

2. How We Use Your Information

We use your data to process and deliver orders, communicate with you, provide customer service, send marketing (only with consent), improve our website, detect and prevent fraud, and comply with tax and legal obligations. Legal bases for processing include contract performance, legal obligation, legitimate interest, and consent.

3. Data Retention

We retain customer and order data for 7 years to comply with UK tax and accounting regulations (HMRC). After this period, data is securely deleted or anonymised unless legally required otherwise.

4. Sharing Your Information

We share information only with trusted partners essential to our operations: Shopify Inc. (e-commerce infrastructure), Stripe, PayPal, Apple Pay (payments), Klaviyo, Meta, Google, Pinterest (marketing and analytics), and shipping carriers. We never sell or rent your data.

5. International Data Transfers

Your data may be transferred outside the UK/EU for processing by our service providers. Such transfers are protected by safeguards compliant with UK and EU GDPR, including standard contractual clauses.

6. Marketing Communications

You will receive marketing emails only if you have opted in. You can unsubscribe anytime via the link in our emails or by contacting support@kompsos.co. You may still receive service-related updates (e.g., order notifications).

7. Cookies and Tracking

We use cookies to improve functionality, analyse traffic, and personalise your experience. See our Cookie Policy for details. You can manage preferences via our Cookie Consent Manager or browser settings.

8. Data Security

We use SSL encryption, secure servers, and PCI DSS compliance to protect your data. While no system is 100% secure, we take all reasonable steps to prevent unauthorised access, disclosure, or loss.

9. Your Data Rights (UK & EU)

You have the right to access, correct, delete, or restrict processing of your data; to object to processing; withdraw consent; and request portability. To exercise your rights, email support@kompsos.co. We respond within 30 days.

10. Children’s Privacy

Our website is not intended for users under 16. We do not knowingly collect data from minors. Contact us if you believe we have done so, and we will delete it.

11. Legal Disclosure

We may disclose data if required by law or to comply with legal processes, prevent fraud, or protect Kompsos Limited and others.

12. Data Controller

Kompsos Limited is the data controller for personal data collected via our website.

Address: 21–23 Chilworth Street, Ground Floor, London W2 3HA, United Kingdom

Email: support@kompsos.co | Phone: +44 7877 413 068

If you have concerns, you may contact the UK Information Commissioner’s Office (ICO) or your local EU authority.

13. Additional Disclosures for U.S. Residents

(These provisions apply only to customers located in the United States.) We comply with applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA). U.S. customers may request access, correction, or deletion of personal data or opt out of data sharing for marketing. We do not sell personal data. Requests: support@kompsos.co.

14. Updates to This Policy

Kompsos Limited may amend this Privacy Policy at any time. When updated, we will revise the effective date above. The most recent version is always available on our website.

© 2025 Kompsos Limited. All rights reserved.