Shipping Policy
Effective Date: 23 July 2026
This Shipping Policy describes how Kompsos Limited ("we", "our", "us") handles order processing, delivery and customs for orders placed through https://kompsos.co. It forms part of our Terms of Service.
1. Where We Ship
We ship worldwide, with primary markets in the United Kingdom, the European Union and the United States. Delivery to other destinations depends on carrier availability and local customs rules.
Some destinations require additional recipient information before a parcel can be carried. See Section 11.
2. Delivery Partners
We work with Royal Mail, Asendia, Starlinks Global, UPS and FedEx. All orders are dispatched from our London facility with tracking.
3. Delivery Options and Estimated Times
| Service | Estimated time after dispatch |
|---|---|
| Economy | 3–10 business days |
| Expedited/Standard | 3–6 business days |
| Second Day | 2 business days |
| Next Day (UK only) | Next business day if ordered before 11:00 |
| International | 10–30 business days depending on destination and customs |
These are estimates, not guarantees, and exclude UK public holidays. Delays can arise from postal disruption, weather and customs inspection.
If we are unable to deliver within 30 days of the contract being formed, and we have not agreed a longer period with you, you may cancel and receive a full refund.
4. Order Processing and Dispatch
Orders are processed on business days (Monday to Friday). Most orders are dispatched within 1–2 business days. Orders placed after 12:00 may be processed the following business day. For UK Next Day delivery, order before 11:00.
You will receive a dispatch confirmation email with tracking details when your order leaves us.
5. Free Delivery Thresholds
We offer free standard delivery on orders at or above:
- £45 — United Kingdom
- €70 (or local equivalent) — European Union
- $80 — United States
- £85 — Rest of the world
Free delivery is not currently available to Mexico.
Thresholds may change with promotions or carrier costs. The threshold shown at checkout is the one that applies to your order. Free delivery does not apply to wholesale or bulk orders.
6. Delivery Costs
Delivery costs are calculated at checkout based on destination, order value and service selected. Any duties or import taxes payable are shown before you pay, or collected by the carrier on import — see Section 10.
7. When Goods Become Your Responsibility
Goods are at our risk until they come into your physical possession, or into the possession of a person you have identified to receive them on your behalf.
If your parcel is lost or damaged before that point, we will replace it or refund you in full. This applies regardless of what carrier tracking records show.
If your tracking shows the parcel as delivered but you have not received it, contact us at support@kompsos.co and we will investigate with the carrier. Please tell us as soon as you can, as carriers impose their own time limits on claims — but we will not refuse a genuine claim solely because of delay in reporting it.
8. Damaged Parcels
If your parcel arrives damaged, email support@kompsos.co with your order number and photographs of the item and packaging. We will arrange a replacement or refund.
9. Delivery Restrictions
We deliver to most addresses including P.O. boxes, though P.O. box delivery cannot be guaranteed everywhere. We may decline delivery to locations our carriers treat as unsafe or restricted.
We do not currently offer collection in person.
10. Customs, Duties and Import Taxes
Delivered Duty Paid (DDP) — United Kingdom, European Union and United States. We ship DDP to these destinations. All duties and import taxes are included in the price you pay at checkout. There is nothing further to pay on delivery.
In the rare event that a carrier is unable to provide DDP clearance for a particular address and a charge is raised against you on import, contact us at support@kompsos.co with the carrier's documentation and we will reimburse you.
Delivered Duty Unpaid (DDU) — all other destinations. You are responsible for any duties, import taxes, brokerage or clearance fees charged in your country. These are set by your own customs authority and are outside our control.
If a DDU parcel is refused or the charges are not paid, the carrier will either return it to us or dispose of it. If it is returned, we will refund the price of the goods less the outbound and return delivery costs we incur. Where those costs exceed the value of the goods, we may be unable to recover the parcel, in which case no refund will be due; we will tell you before this happens wherever we are able to.
Customs clearance can add to delivery times.
11. Destination-Specific Address Requirements
Some countries require additional recipient information before a carrier will accept a parcel, or before it can clear customs. Where this applies to your destination we will request the information at checkout, and if it is not supplied we will email you at the address on your order.
Saudi Arabia
Since 1 January 2026 the Transport General Authority requires every parcel delivered in Saudi Arabia to carry the recipient's National Address, or the eight-character Short Address (four letters followed by four digits, for example RRRD2929) together with the five-digit postal code. Carriers are obliged to refuse shipments without it.
You can obtain your Short Address free of charge through the SPL, Absher or Tawakkalna platforms.
If we do not receive this information within 7 days of our first request, we will cancel your order and refund it in full, including delivery charges. We will not dispatch an order we know a carrier will refuse.
If the information provided is incorrect or incomplete and your parcel is consequently refused, returned or held by the carrier, the outbound and return delivery costs we incur will be deducted from your refund. This applies equally where free delivery was applied at checkout, in which case the delivery cost incurred will be itemised on your refund confirmation. Where those costs exceed the value of the goods, the final paragraph of Section 10 applies.
Other destinations
Where another destination introduces a comparable requirement, the same approach applies: we will request the information, and if it is not provided within 7 days we will cancel and refund in full.
12. Undeliverable and Returned Parcels
If a parcel is returned to us because the address was incorrect or incomplete, because it was not collected, or because customs charges on a DDU shipment were not paid, we will refund the price of the goods less the outbound and return delivery costs we incur. Deductions will be itemised.
This does not apply where the failure was our error or the carrier's, in which case you are refunded in full or the parcel is resent at our cost.
13. Delays Outside Our Control
If delivery is delayed by something outside our reasonable control we will tell you as soon as we can and give a revised estimate. If your order has not yet been dispatched, you may cancel it for a full refund. See also the events clause in our Terms of Service.
14. Related Policies
For cancellations, returns and refunds, see our Refund Policy.
15. Contact
Kompsos Limited Company number 10622637 · VAT number GB 313 4937 11 21–23 Chilworth Street, London, England, W2 3HA United Kingdom
Email: support@kompsos.co Telephone: +44 7877 413 068 Hours: Monday to Friday, 9:00–17:00 UK time
16. Changes to This Policy
We may update this policy to reflect changes in law, carrier availability or our practices. The version in force when you placed your order is the one that applies to it.
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